Return and Refund Policy

At Yori Meats, we prioritize the quality and freshness of our premium meats, ensuring you receive the finest products for your culinary creations. We understand that unforeseen circumstances may arise. This policy outlines our return and refund guidelines.

Satisfaction Guarantee (For Eligible Customers):

We want to ensure our customers have an exceptional experience with Yori Meats. A select group of customers may be offered a satisfaction guarantee via email. This guarantee allows for a full money-back refund for the cost of the meats within 7 days of delivery if, for any reason, you're not completely satisfied with your order.

The satisfaction guarantee applies to issues related to:

  • Quality: The meat you receive does not meet your expectations for freshness upon delivery, as indicated by factors like discoloration or spoilage.
  • Taste: Despite proper preparation, the Yori Meats product does not satisfy your taste preferences.

To qualify for a full refund under the satisfaction guarantee (if offered):

  • You must have received the satisfaction guarantee offer directly from Yori Meats via email.
  • Provide proof of purchase: Your order confirmation email or receipt.
  • Submit a detailed description: Explain why you were not satisfied with your order. Be specific about the taste or quality concerns you encountered.
  • Include relevant photo/video evidence: Photos or videos clearly depicting the issue with your order (e.g., discoloration of meat).

Please note: This guarantee does not cover dissatisfaction due to personal preference for different cuts of meat, cooking mishaps, or improper storage after delivery. Additionally, the satisfaction guarantee applies only to the cost of the meats and does not include a refund for the delivery fee.

We cannot be held responsible for the quality of the meat if the packaging has been left opened or unattended for hours upon delivery. To ensure freshness, please track your order and refrigerate or freeze your Yori Meats meals immediately upon arrival.

Refunds & Replacements for Damaged or Unsatisfactory Products:

We stand behind the quality of our meats. If you receive a product that is damaged or unsatisfactory due to factors within our control (e.g., incorrect item, packaging breach, spoilage upon delivery), please contact us within 24 hours of delivery. We will gladly offer a full refund or a replacement at your discretion.

To expedite the resolution, please provide the following information when contacting us:

  • Order number
  • Description of the issue
  • Photos or videos clearly illustrating the problem (if applicable)

Reporting Issues:

For any concerns regarding product defects or delivery problems, please notify us within 24 hours of receiving your order. The sooner we are aware of the issue, the faster we can resolve it.

Contact Us:

Our customer support team is here to assist you. Please reach out to us at [email address removed] with any questions regarding returns, refunds, or replacements.

Changes to this Policy:

We reserve the right to modify this policy at any time. Any changes will be posted on this page.